Getting Design and User Experience Right in Open Source

So, I’ve thought about Open Source and design… I’ve even written some articles on opensource.com (https://opensource.com/users/adam-hyde) about the subject, and created a methodology for bringing the use-case specialist (user) into the center of the process, along with designers and everyone else…

I’ve also brought this subject up a number of times in Shuttleworth Foundation meetings and received some invaluable advice and insights from fellow Fellows and Shuttleworth staff… many of whom have heard my whacky ideas several times over now and are still patiently listening and offering advice! Forever grateful to y’all… especially Helen, Sean, Arthur, and Andrew for ideas and feedback.

But what I didn’t expect, is that I’d be part of a wider community where these ideas could form the basis of the culture. This is what I saw happen this week in London as part of the PubSweet Global meet Coko hosted (& I facilitated).

There were about 25 of us coming together to discuss all things PubSweet with particular emphasis on building Journals. Present were many folks from eLife, Hindawi, Ubiquity, and Coko. We got to the topic of ‘Technical Council’ and I tabled the idea that we need some kind of process in place so that all stakeholders feel they are getting a say in, and are being heard, the future of PubSweet – since it is their technology too.

dsc03891
CoFounder of Coko, Kristen Ratan, kicking off the meeting

When I tabled the idea that we need some form of technical council, Catriona MacCallum, who I used to work with at PLOS, asked the very salient question – and what about the users?

Catriona on left.
Catriona on right.

I’m very grateful to Catriona for that question as it gave me the opportunity to open up the concept and talk about how there are very few communities in open source that treat software development as anything other than just a technical problem, and further that we should take this opportunity to experiment in making this community strong on solving ‘user needs’ and design… it was a great discussion and I’m also grateful to eLife’s head of product – Giuliano Maciocci – for having a strong voice in favor of this and really stepping into, what looks to be, an emergent leadership role with regard to design in the community.

dsc04133
Giuliano.

As a result, we formed a Dev Council and a Design Council. These are oversight/communication groups of 5 people each. So, they don’t ‘govern’ but the choice by the community to form these two groups is a testament to how seriously the community is to making beautiful products that solve real problems in publishing for real people…

dsc04029
Whiteboard from the session showing our decisions. Dev/Design council structure at the bottom, also showing their relationship to community (supporting) and Coko (facilitated by).

All in all, a pretty fantastic 3 days.

1 thought on “Getting Design and User Experience Right in Open Source”

  1. Thanks for sharing, your reflections on user experience inspired my own. ^_^

    I haven’t dug into the Cabbage Tree book yet, but I have a strange, complex project coming up, so I am hoping to document my own experience working with lots of community stakeholders using it.

Leave a Reply

Your email address will not be published. Required fields are marked *